How to reset password for superadmin account

Modified on Thu, 3 Aug, 2023 at 7:03 AM

This should be done on the computer where JCM Server is installed.

1) In the Jetico Server Monitor window, stop JCM server (wait for the <Start Server> button to become active).
2) Open command prompt, navigate to the JCM program folder.
3) Run the command bellow (type full path to java.exe if required):

java.exe -jar server.jar resetPassword admin_email_address

4) Hyperlink will be generated - copy it to clipboard. You may close command prompt.

5) Start JCM (wait for the <Stop Server> button to become active).

6) In a browser, paste the copied link into the address bar and follow it.

See the picture for illustration:

NOTE: If you need to reset password for BCWipe TWO Enterprise - navigate to the program folder and run the same command, but without email. The password will be reset to "admin".