What can be done if I forgot my password and cannot access the container anymore?

Unfortunately, nothing can be done here. If you lose you password, there is no way to decrypt or access your data. This is so because of the following reasons:

a. BestCrypt products use strong encryption algorithms. There are not any known ways to break the algorithms, except the brute-force attack. But even if you can combine all computing power in the world for a brute-force attack, it will require many billions years to break a 256-bit key algorithm. 

b. We didn't insert any backdoors to the BestCrypt software that would allow recovering the information about the password or encryption key. One can check it, using BestCrypt Development Kit.

All program codes related to encryption are available through this document.

If you remember your password but cannot restore access to your data, it means that you are probably entering the password incorrectly. The fact is that the program cannot stop accepting the password if it is really correct.

Possible solutions

1. Make sure your computer has the correct input language enabled. Try swithing input languages configured on your PC when entering the password.

2. Try turning CapsLock on/off when entering the password.

3. Try typing the password in clear text. For that, enable "Always show characters when passwords are typed" in BestCrypt's Options - Settings for protection against keyloggers. This way you can spot typing errors.

We sincerely hope that you can restore access to your data!